Request for Action Inquiry

The Request for Action Inquiry page allows you to search for a specific request for action (RFA) in the New World ERP system.

Enter or select data in any or all of the following fields to narrow your search for a specific RFA. If you want the search to return all RFAs, leave all of the fields blank and click Search.

To search for a specific RFA or several RFAs, follow the steps below:

1. Go to Financial Management > Work Orders > Request For Action Inquiry.

2. In Request Type, select the type of request to include in the search.

Note: The Keyword field performs a wildcard search on the following fields to maximize the data results that are returned: Case Request Number, Case Request Description, Case Request Reported By Name, Case Request Comments, Care Request Acknowledgment Confirmation Message, Case Request Notes, and Case Request Location.

3. In Keyword, enter a keyword(s) or phrase on which to search for a RFA.

4. In Status, select a status of the RFA to include in the search.

5. In Priority, select the RFA priority.
6. In Reported By, enter the name of a person who entered the request.
7. In Employee Reported, enter or select the name of the employee who reported the request (if applicable).
8. In Location Search Type, select a work order location type to include in the search.
9. In Asset, select an asset to include in the search.

9. If the first Duration check box is cleared, a Request Date range displays. In the From/To fields, select the beginning and end dates on which to search.
10. Select the Duration check box to perform a search within a specified length of time in the Duration field. The Duration entry field displays.
11. In the Duration entry field, type the value for the duration of time on which to search and select the time variable in the drop-down list.
12. Type or select and Entered by User value to record who is creating the request for action.
13. If the second Duration check box is cleared, anEntered on Date range displays. In the From/To fields, select the beginning and end dates on which to search.
14. Select the Duration check box to perform a search within a specified length of time in the Duration field. The Duration entry field displays.
15. In the Duration entry field, type the value for the duration of time on which to search and select the time variable in the drop-down list.
16. Click Search. A list of requests is displayed that meets the search criteria entered.
17. To view more details about the request for action, click the ? icon at the left of the row you want to view.

See also:

Work Orders Overview

Request for Action

Work Order Inquiry